Get ready to delight customers—and kick start your career.

CXWorks and Generation’s Customer Care Agent free, fully online program prepares you to master the customer experience. Students immerse themselves in the skills and knowledge required to be a customer service professional and graduate ready for diverse call center positions. These companies quickly promote high achievers who have the drive to be successful.

Program Length

8 Weeks

Part-Time, Online

Presented in partnership with CXWorks Logo

Leadership Opportunity: Become a Cohort Leader

During the second week of class, all students, mentors and instructors vote to select a Cohort Leader who will foster community among students and work closely with the city’s Alumni Ambassadors. Cohort Leaders represent Generation behaviors, skills, and mindsets. This person exhibits a high-level of professionalism, engagement with instructional content, and a strong interest in building relationships with fellow classmates. The voluntary Cohort Leader position provides a pathway to becoming an Alumni Ambassador. This position also provides visibility to partners and employers, as well, as national recognition, opportunities and involvement with Generation at a local and national level.

Ready to get started?

  1. 15 minutes 1


    Apply online for the Las Vegas CXWorks program.

  2. 15 minutes 2

    Phone Interview

    Get excited! We'll help you to help you on your journey. Program staff will contact you within 1-2 days of receiving your application.

  3. 1 hour 3

    Group Interview

    We'll meet to go over the program requirements, timeline, and program benefits, and get to know more about you and your goals.

  4. 1 hour 4

    Individual Interview

    Meet program staff, share more about your background, experience, and future goals.

  5. 5

    Class begins!

    Every day, you'll learn new skills to help you advance your career.


  • Have earned a high school diploma or GED
  • Be 18- 26 years old
  • Be authorized to work in the US
  • Have access to a smart phone or other device capable of getting online


Questions? Reach Out!

Program staff look forward to hearing from you.

Call: 702-749-5336 ext 219

330 W Washington Avenue
Las Vegas, NV 89106
Featured Video

Generation Customer Care Agent Program

The Customer Care Agent program is helping participants launch new careers with the technical and soft skills they need to succeed on the job. Learn more about Customer Care Agent alumni who are thriving after graduation.

Where our graduates work

  • PRA Group Logo
  • RDI Corporation Logo
  • Sitel Logo


Have your ever called customer support for help? The customer care agents are the front line for helping customers get their questions answered. As a customer care agent, you'll become a master communicator who can solve problems and save the day, one customer at a time.

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • Typing Skills
  • Memorization Techniques
  • Effective Communication Skills
  • Call Center Terminology
  • Resume & Interviewing Skills

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Work on a team
  • Focus on customers
  • Solve problems
  • Manage your time

What your journey will look like

  • 1

    Step 1

    Complete an application.
  • 2

    Step 2

    Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3

    Step 3

    Begin your program. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4

    Step 4

    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5

    Step 5

    Graduate and celebrate your achievement with your friends and family. Generation staff will work with you as you apply for jobs and interview with Generation employer partners.
  • 6

    Step 6

    Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of employment programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume Building

The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the alumni network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges


Generation in the press

"Participants are hungry to learn and change the direction of their lives"

Stanford Social Innovation Review See All Press